Support Center - Forma Vizual Studio | Creative Services Help

Our Commitment to Your Creative Success

At Forma Vizual Studio, we believe that exceptional support is not just an add-on; it's an integral part of a successful creative partnership. Our philosophy is built on empowering you with the knowledge and assistance needed to bring your vision to life effectively. We are dedicated to providing timely, clear, and empathetic assistance for every query related to our diverse range of creative services. Your goals are our goals, and our support structure is designed to reflect that shared journey.

Whether you have a question about the intricate details of your ongoing project, need clarification on a specific design element, require technical assistance with file formats, or simply wish to understand our processes better, we're here to guide you. Our standard support channels are actively monitored Monday to Friday, 9:00 AM - 6:00 PM (EET), ensuring your queries are addressed promptly by professionals who understand your creative needs.

Dedicated Support Team

Our team isn't just skilled; they're passionate about creative excellence and genuinely care about helping you achieve your objectives. Each member is trained to provide insightful and practical solutions.

Timely & Clear Responses

We respect your time. We strive to acknowledge and respond to all inquiries within one business day, providing clear, concise, and actionable information to resolve your concerns efficiently.

Expert & Actionable Assistance

Leverage the expertise of our seasoned designers and project managers. We provide support that's not just theoretical but practical, helping you navigate any challenge with confidence.

Support Tailored for Our Creative Services

Navigate directly to support topics and frequently asked questions specific to each of our core services. We've organized information to help you quickly find what you need, ensuring you can make the most of your partnership with Forma Vizual Studio.

Brand Identity Design

Your brand's essence, visually defined. Our support covers everything from understanding the nuances of your comprehensive brand guidelines and correct logo application across diverse media (digital, print, environmental), to accessing master vector files and requesting minor adjustments to ensure unwavering brand consistency across all touchpoints.

View Brand Identity FAQs

Graphic Design

From impactful brochures that tell your story to engaging social media visuals that capture attention, our graphic design support ensures your assets are pixel-perfect and print-ready. We assist with choosing optimal file types (JPEG, PNG, PDF, SVG), understanding color spaces (RGB for screen, CMYK/Pantone for print), performing pre-flight checks for print-readiness, and efficiently navigating revision feedback for timely project completion.

View Graphic Design FAQs

Web Design

Your website is your digital flagship, operating 24/7. Our web design support helps you manage content updates effectively, understand the functionalities of your Content Management System (CMS) if applicable, troubleshoot display or responsiveness issues across various devices and browsers, and offers guidance on basic on-page SEO considerations for content placement to enhance visibility.

View Web Design FAQs

UI/UX Design

Crafting intuitive, engaging, and user-centric digital experiences is our forte. Support for UI/UX projects covers interpreting detailed user flow diagrams, navigating interactive wireframes and high-fidelity prototypes, providing feedback on usability testing sessions, and ensuring that all design specifications (style guides, component libraries) are clear and actionable for development teams.

View UI/UX Design FAQs

Print Design

The tangible impact of print demands meticulous precision. We support you in mastering critical print production concepts like bleed, trim, and safety margins, selecting appropriate color profiles (CMYK process colors, Pantone spot colors for brand accuracy), choosing paper stock and finishes, and preparing flawless, press-ready files for your print vendors to ensure exceptional final output.

View Print Design FAQs

Packaging Design

Your product's packaging is its first physical handshake with the customer. Our packaging design support includes comprehensive guidance on dieline interpretation and technical specifications, selecting sustainable and aesthetically appropriate materials, understanding various print finishes (e.g., foiling, embossing), and effectively liaising with manufacturers during the pre-production sampling and approval process.

View Packaging Design FAQs

Digital Marketing Collateral

Effective digital campaigns are powered by compelling and optimized visuals. We provide robust support for creating and refining your digital marketing assets, including social media graphics correctly sized for various platforms, high-impact banner ads that adhere to IAB standards and network specifications, and designing engaging, responsive email marketing templates that drive conversions.

View Digital Marketing FAQs

Frequently Asked Questions

Find quick answers to common questions about our services, processes, and policies. We've compiled this list to help you get the information you need efficiently. If your question isn't covered here, please don't hesitate to contact us directly.

General Questions

What are Forma Vizual Studio's business hours for support?

Our dedicated support team is available to assist you Monday through Friday, from 9:00 AM to 6:00 PM Eastern European Time (EET). We endeavor to respond to all support queries within 24 business hours, often much sooner. For urgent matters outside these hours, please indicate urgency in your communication.

How do I submit a new project request or inquiry?

For all new project inquiries or to discuss a potential collaboration, the best way to reach us is by filling out the detailed inquiry form on our main website. Alternatively, you can send an email directly to info@<?php echo $_SERVER['HTTP_HOST']; ?> with your project brief, objectives, and any relevant preliminary materials. This helps us understand your needs from the outset.

What file formats do you typically provide for final designs?

The file formats for final deliverables depend heavily on the nature of the service and the intended use of the designs. Here's a general guideline:

Logos & Brand Identity: We provide versatile vector formats (AI - Adobe Illustrator, EPS - Encapsulated PostScript, SVG - Scalable Vector Graphics) for scalability, along with high-resolution raster formats (PNG with transparency, JPG) for immediate web and digital use.
Print Materials: Typically, we deliver print-ready PDFs, which include necessary bleeds, crop marks, and are set up in CMYK color mode. Source files (e.g., InDesign INDD) can be provided upon request, potentially at an additional fee.
Web & Digital Assets: Assets are optimized for digital performance and include formats like JPG, PNG, SVG, and sometimes GIF for animations. For web design projects, deliverables might include HTML/CSS files or theme packages for CMS platforms.

We always clarify the specific deliverables and formats at the beginning of each project to ensure they meet your requirements.

Billing & Payments

What payment methods do you accept?

Forma Vizual Studio accepts payments via direct bank transfers (details provided on invoices) and major credit cards (Visa, MasterCard, American Express) processed through secure third-party online payment gateways like Stripe or PayPal. All specific payment instructions and options will be clearly outlined on your invoice.

I have a question about my invoice or a payment.

If you have any questions regarding an invoice you've received, payment terms, or a specific transaction, please contact our accounts department directly by emailing accounts@<?php echo $_SERVER['HTTP_HOST']; ?>. Alternatively, you can reply to the email from which you received the invoice. Please include your invoice number for faster assistance.

Brand Identity Design Support

How many revision rounds are included for logo design projects?

Our standard brand identity and logo design packages typically include a specific number of revision rounds (e.g., two or three significant rounds on the chosen concept). This will be clearly detailed in your project proposal and agreement. These rounds are designed to refine the concept based on your feedback. Additional revisions beyond the agreed scope can certainly be accommodated and will be quoted separately based on the extent of the changes requested. We aim for a collaborative process to ensure the final design perfectly aligns with your vision.

What is included in a typical brand guidelines document?

A comprehensive brand guidelines document is crucial for maintaining brand consistency. Typically, it includes:

Logo Usage: Rules for logo variations (primary, secondary, monochrome), minimum size, clear space, and incorrect usage examples.
Color Palette: Primary and secondary brand colors with their specific values (CMYK, RGB, HEX, Pantone).
Typography: Specified fonts for headings, body text, and other uses, including font weights and styles.
Imagery Style: Guidelines on the type of photography or illustration style that aligns with the brand.
Brand Voice & Tone: (Optional, but recommended) Guidance on how the brand should communicate in written content.

The depth of the guidelines can be tailored to your specific needs.

Graphic Design Support

Can you help with print management and vendor liaison?

While our primary focus is on the design itself, we can certainly assist with preparing files perfectly for your chosen print vendor and offer guidance on selecting printers based on project requirements. For full print management services, this can be discussed as an additional component of your project. We ensure our files are universally compatible and clearly specified for hassle-free printing.

Web Design Support

Do you provide website hosting or domain registration services?

Forma Vizual Studio specializes in web design and development. We do not directly provide hosting or domain registration services. However, we are happy to recommend reputable hosting providers and domain registrars based on your website's needs and can assist you in configuring your hosting environment for optimal performance with the website we design.

Helpful Resources & Insightful Guides

Empower yourself with our curated collection of guides, articles, and best practices. These resources are designed to help you understand key creative concepts, optimize your project workflows, and make the most of your creative assets delivered by Forma Vizual Studio.

Definitive Guide to a Powerful Creative Brief

A well-crafted creative brief is the cornerstone of any successful design project. This comprehensive guide walks you through the essential elements, key questions to answer, and tips for providing clear, concise, and inspiring direction to ensure your project starts smoothly and your vision is perfectly translated into impactful design.

Download PDF Guide

Understanding Our Collaborative Design Process

Transparency is key to our partnerships. This article provides a clear overview of the typical stages involved in our design projects – from initial consultation and discovery, through concept development and revisions, to final asset delivery and post-launch support. Understand what to expect at each step of your creative journey with us.

Read Article Online

Essential Guide to Common File Formats

JPEG, PNG, PDF, AI, EPS, SVG... Confused about which file format to use and when? This quick reference guide demystifies common design file formats, explaining their characteristics, primary uses (web vs. print), and advantages, helping you manage and utilize your digital assets effectively.

View File Format Guide

Get In Touch With Our Dedicated Support Team

If you haven't found the answers you need in our FAQs or resource library, or if you require personalized assistance, please don't hesitate to reach out. Our team of creative professionals is ready and eager to help you navigate any challenge.

Send Us a Support Request

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Direct Contact Channels

Call Us for Immediate Assistance:

+359 2 981 2345

Available during business hours.

Email Our Support Desk:

support@<?php echo $_SERVER['HTTP_HOST']; ?>

We aim to reply within one business day.

Visit Our Studio (By Appointment):

52 Graf Ignatiev Street, Floor 3, Sofia, 1000, Bulgaria

Please schedule meetings in advance.

Support Hours: Monday - Friday, 9:00 AM - 6:00 PM (EET)

Forma Vizual Studio Support Center